Terms & Conditions

Introduction We are JustHolla an Online Groceries Mall with the URL, http://www.justholla.com.ng, unless otherwise stated.


  • “Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;
  • “Privacy Policy” means the policy shown on our Website which details how we collect and store your personal data;
  • "you", "your" and "yours" are references to you the person accessing this Website and ordering any Goods or Products from our Website;
  • "we", "us", "our", and "JustHolla" are references to the Company;
  • "Goods", “Products”, “items” and “Services” is a reference to any goods or services which we may offer for sale from our Website from time to time;
  • “Distributors” is a reference to the suppliers of the Goods or Products we have displayed on our website for sale.
  • "Website" is a reference to our Website http://www.justholla.com.ng on which we offer our Goods or Products.

entire agreement

By using our website, you confirm that you are either at least eighteen (18) years of age or are using the website under the supervision of a parent or legal guardian who is at least eighteen (18) years of age.

You authorize us to use, store or otherwise process your personal information in order to provide the Delivery of Goods or Services to you and for marketing and credit control purposes (the "Purpose"). The Purpose may include the disclosure of your personal information where this is required by law or in order to provide the Delivery of Goods or Service to you. More information can be found in our Privacy Policy.

Using our website may require registration or subscription for the delivery of your items. Should you choose to complete this registration/subscription process, you agree to provide us with accurate and complete information where we have requested information from you.
We may alter or vary the Terms and Conditions at any time without notice to you.

The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to contact@justholla.com.ng.

placing and acceptance of orders

By placing an order through our Website, you enter into an agreement with JustHolla with respect to the processing of that order and the delivery of the ordered items to you. We are responsible for the Order Processing, Quality Control and Delivery of your Order. You agree to take caution when providing us with your details and warrant that details provided are accurate and complete at the time of ordering. You also warrant that you are making payment with your personal account or have full authorization of the owner if you are using someone else’s account.

When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place an order, an email will be sent to you to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. Should there be any incorrect details, do inform us immediately. Receipt of an automatic confirmation of order placement does not necessarily mean that your order will be fulfilled. Once we have sent the confirmation email we will check availability and delivery capacity.

In the case that Goods or Items ordered are available, JustHolla will send an email confirming the order is being processed. The confirmation message will specify delivery details including the approximate delivery time. If the Goods/Items are not available or if there is no delivery capacity, we will also notify you via mail or phone call.


Payment must be made before or at the time of ordering the Items, Goods or Products from us by Fund Transfer or Cash Deposit to the account details provided at checkout. Failure to pay in due time will result in the order not being processed as orders will only be processed after payment has been confirmed.

All prices are in Nigerian Naira. NGN is included where indicated.


All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and delivery charges. We also reserve the right to alter the Goods or Items available for sale on the Website at any point in time.

We give great care to keep our Goods/Products up to date. In case the price listed is not current and our distributors informs us immediately after placing the order, we will contact you to inform you about the price difference and you can choose to opt-out of the order.

All prices for delivery by JustHolla are correct at the time of publication, however, we reserve the right to alter these in the future.

The total price for the delivery of Items or Goods ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods to be despatched and Services provided. Payment has to be made via cash deposit or bank transfer.


Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.

We will make every effort to deliver within the time stated, however, we will not be liable for any loss caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

cancellation or modification

We will not be able to accept cancellation and modification of orders once the order has been paid for as orders received by us are processed immediately. Our inability to accept order cancellation is due to the fact that we do not hold a full inventory of our own, most of the items are purchased from our distributors as soon as orders are placed and payments are received. As a result, refunds will not be processed by JustHolla once item(s) has been ordered and paid for. However, in the unlikely event that we deliver incorrect or damaged item, you have the right to reject delivery of such item and you shall be fully refunded for the damaged or incorrect item.

We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

limitation of liability

We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

governing law and arbitration

These Terms and Conditions together with the Privacy Policy, delivery instructions, payment instructions and other instructions constituted in our Agreement shall be governed by and construed in accordance with the laws of Nigeria. The parties hereto submit to the exclusive jurisdiction of the courts of Nigeria.

These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Nigeria Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the Nigeria Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.


You agree to indemnify us, our directors, agents and/or employees, drivers, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms and Conditions.